Frequently Asked Questions

Click Register, enter your email, choose a password, and confirm your date of birth and country. Your account is ready in under a minute - you can then make your first deposit and claim the Welcome Bonus.

Yes. You must be at least 18, or the minimum legal gambling age in your jurisdiction if higher, to register and play at Magic Mango.

Most withdrawals go through immediately, though processing on our end can take as long as 48 hours. After approval, the money reaches your account within 5 business days, with the exact timing set by your bank's own policy.

Give the transaction up to 10 minutes to complete. Should more than 10 minutes pass with the charge taken but no funds in your balance, forward proof of the payment to support@magicmango.com. We'll look into it and come back to you as fast as we can.

Any of the following may be behind it:

• Your first and last name weren't filled into the 'Beneficiary' field;
• The card may no longer be valid;
• Not enough available balance;
• One or more card details were entered incorrectly;
• Your issuing bank needs to approve the specific transaction;
• No 3D security code is attached to the card;
• Our security system spotted a potential connection between several accounts.

A withdrawal request can't be amended after it's been submitted. Cancelling, however, may still be an option depending on where it sits in processing - you can see that status under the Transactions tab inside the Cashier. Where cancellation is available, the 'Cancel' button appears in that same section.

Deposits start at 20 EUR, and withdrawals start at 25 EUR.

Magic Mango accepts Instant Payment, Visa, Mastercard, Google Pay, Bitcoin, Interac and MIFINITY, all shown at checkout in the Cashier.

Any of the following may be behind it:

• You hadn't opted in to the bonus before your qualifying deposit went through;
• You opted in to 2 or more separate bonuses together, and your deposit only triggered 1 of them - a further qualifying deposit is needed to release the second;
• The amount you deposited fell short of the minimum required to qualify.

New players can claim a 200% match bonus up to €2,000 on their first deposit of at least €20. The offer is valid for 30 days after registration, and the bonus must be wagered within 7 days. Full terms are available on the Welcome Bonus page.

Yes, bonuses and promotional offers may carry wagering requirements and other conditions. The specific terms applicable to each promotion are made available when that promotion is offered.

Magic Mango's library is built from licensed studios including Hacksaw Gaming, Play'n GO, Spinomenal, BGaming, Endorphina, Spribe and more, covering slots, table games and crash-style games.

Yes - all games run on independently audited RNG technology for provably fair outcomes, from licensed studios including Hacksaw Gaming, Play'n GO, and Spinomenal.

Verification checks may be carried out once your account is open, so that we can keep play fair and shut out fraud, money laundering and underage gambling. Where a player declines to hand over personal information or supporting documents, the account may be suspended either temporarily or for good.

• To confirm your identity, send photos of both the front and back of a valid government-issued ID, Driver's License or Passport, together with a selfie of you holding whichever document you've picked.
• To confirm your address, a bank statement or utility bill works, as long as it was issued to you within the last 90 days - supplied either as a PDF or as a photo of the paper copy.

Every document you send needs all four corners in shot, with nothing hidden from view, so your verification goes through first time.

Your personal data is collected so we can guard against misuse and any unauthorised activity. Everything you provide is handled in the strictest confidence and stays undisclosed to third parties, other than where the law requires otherwise. Supplying your date of birth serves as your confirmation that you are 18 or over. Keeping the details on your account accurate is also what allows winnings from your play to reach you. See our Privacy Policy for more.

No. Each player may hold only one Magic Mango account unless we've authorised otherwise, and it must not be shared with anyone else.

Magic Mango offers betting on football, basketball, tennis, UFC/MMA, Formula 1, and esports (CS2, League of Legends, Dota 2), covering major leagues, tournaments, and global events. See the full lineup on the Sports page.

Yes, sports wagers earn loyalty points toward Magic Mango's cashback levels at 4 points per €1 wagered, while casino wagers earn 10 points per €1 - both count toward the same ladder, up to 20% at Mango Legend.

Every player starts at 10% cashback with no sign-up required. Real-money Casino and Sports wagers earn loyalty points automatically, climbing through six Mango levels up to 20% cashback at Mango Legend. See the full breakdown on the VIP Club page.

No. Every eligible real-money Casino and Sports wager earns loyalty points automatically, and your cashback level unlocks the moment you reach the required points.

Magic Mango offers deposit limits, loss limits, time limits, reality checks and self-exclusion, available at any time from your account settings or through Support. See our Responsible Gambling page for details.

Contact Support to set a self-exclusion period between 6 months and 5 years. Once set, self-exclusion is irreversible for the period chosen, and opening a new account during that time puts your account at risk of a permanent ban.

Play on whichever device suits you - it couldn't be easier!

• Android: Load our site, open the browser menu, then pick "Add to Home Screen."
• iPhone: Load the site in Safari, tap Share, then pick "Add to Home Screen."
• Desktop: In Chrome, hit "Install" beside the star icon and confirm - the app is then available from your desktop or the Start menu.

Getting straight into the action has never been easier!

Yes - Magic Mango's support team is available around the clock via live chat and email, alongside this FAQ.