These Terms & Conditions govern your use of the website and online casino services. By creating an account or using our services, you confirm that you have read, understood and agreed to these Terms & Conditions.
1.1. You must be at least 18 years old, or the minimum legal gambling age applicable in your jurisdiction, whichever is higher.
1.2. You must be legally permitted to participate in online gambling in the jurisdiction from which you access our services.
1.3. We reserve the right to request proof of age and identity at any time.
1.4. Players located in jurisdictions where online gambling is prohibited are not permitted to use our services.
2.1. You may only create one account unless otherwise authorised by us.
2.2. You are responsible for ensuring that all information provided during registration is accurate, complete and up to date.
2.3. Your account is personal to you and must not be shared with another person.
2.4. You are responsible for keeping your login details confidential and for all activity carried out through your account.
2.5. We may suspend or close an account where we have reasonable grounds to believe that these Terms & Conditions have been breached.
3.1. We may carry out identity, age, address, source-of-funds and other verification checks in accordance with applicable laws and our internal procedures.
3.2. You may be required to provide identification documents or other information before deposits, withdrawals or continued access to your account are permitted.
3.3. We may suspend account activity while verification checks are being completed.
4.1. Deposits may only be made using payment methods available through the Website.
4.2. You must only use a payment method that belongs to you or that you are legally authorised to use.
4.3. We may reject or reverse transactions where there are concerns regarding fraud, unauthorised use, money laundering or other unlawful activity.
4.4. You should only deposit funds that you can afford to lose.
5.1. Withdrawal requests are subject to completion of any applicable verification requirements.
5.2. Withdrawals will normally be processed using an available payment method registered to the player.
5.3. We may delay or refuse a withdrawal where additional verification or compliance checks are required.
5.4. Any withdrawal limits, processing times or applicable fees will be displayed on the Website or communicated to you before processing.
6.1. Bonuses and promotional offers may be subject to additional terms and wagering requirements.
6.2. The specific terms applicable to each promotion will be made available when the promotion is offered.
6.3. We reserve the right to cancel or withdraw a promotion where there is evidence of abuse, fraud or a breach of the applicable promotional terms.
6.4. Maximum winnings from bonus funds cannot exceed €2,000.
6.5. The maximum amount of winnings that can be withdrawn from free spins awarded without a deposit is capped at €5. Any winnings exceeding this amount will be forfeited.
6.6. We may, from time to time, offer you complimentary or bonus amounts to be credited to your account ("Bonus(es)"). Winnings of bonuses not tied to a deposit may not exceed €10. If the winning amount is higher, €10 will be paid out and the remaining balance will be removed.
7.1. All wagers are subject to the rules of the relevant game.
7.2. Once a wager has been accepted, it cannot normally be cancelled or amended.
7.3. We reserve the right to void wagers affected by obvious errors, technical failures, system malfunctions or other circumstances outside our reasonable control.
7.4. Game results recorded by our systems will generally be considered final, subject to investigation of any technical or system error.
8.1. We are committed to promoting responsible gambling.
8.2. Players may use available responsible gambling tools, which may include deposit limits, loss limits, wagering limits, time limits, reality checks and self-exclusion.
8.3. If gambling is causing you concern, you should stop playing and seek appropriate assistance.
8.4. We may take measures to protect players where we identify indicators of problematic gambling behaviour, in accordance with our Responsible Gambling Policy.
You must not use the Website or your account for:
10.1. We may suspend, restrict or close your account where:
10.2. Where appropriate, we will communicate the reason for the suspension or closure, subject to legal and regulatory restrictions.
10.3. Any remaining balance will be handled in accordance with applicable law, regulatory requirements and our internal procedures.
11.1. If you have a complaint, you should first contact our Customer Support team through the contact details provided on the Website.
11.2. Complaints will be handled in accordance with our Player Complaints Policy.
11.3. Where applicable, you may have the right to escalate an unresolved complaint to the relevant regulatory or alternative dispute resolution mechanism.
12.1. We collect and process personal information in accordance with our Privacy Policy.
12.2. By using our services, you acknowledge that your personal information may be processed for account management, identity verification, payments, fraud prevention, responsible gambling, regulatory compliance and other legitimate purposes.
13.1. We will take reasonable measures to maintain the availability and security of our services.
13.2. We are not responsible for interruptions caused by circumstances beyond our reasonable control, including internet failures, telecommunications failures, cyber incidents, maintenance or technical problems.
14.1. We may update these Terms & Conditions from time to time.
14.2. Updated Terms will be published on the Website.
14.3. Your continued use of the Website after the updated Terms become effective constitutes acceptance of the revised Terms.
Play responsibly. Only ever play with money you can afford to lose. Magic Mango offers deposit limits, loss limits, time limits and self-exclusion whenever you need them. 18+.
Our Customer Support team is available to help with anything covered in this page.
Contact Support